Overview
Thank you for choosing BagShag, where we offer premium designer bags to elevate your style! We want to make sure you’re completely happy with your purchase. Below, you’ll find our detailed and transparent return policy to ensure you have a hassle-free shopping experience.
Our Quality Check Process: At BagShag, we are committed to delivering only the best for our customers. Here’s how we ensure your bag is in perfect condition:
- Authenticity Guarantee: All our bags are 100% authentic.
- Detailed Inspection: Each bag undergoes a meticulous quality check before shipping to ensure there are no defects, damages, or inconsistencies.
- Condition Check: We inspect the bags for any signs of wear and tear, stitching issues, and any potential flaws that could affect the overall quality.
- Packaging Assurance: We take extra care in packaging your bag securely, ensuring it arrives in pristine condition, just as it left our warehouse.
How to Return a Product: If for any reason you wish to return your product, we offer a simple process to ensure you’re taken care of:
- Reach Out to Us: You can contact us in the following ways:
- WhatsApp: Send us a message for instant assistance.
- Contact Us Form: Visit our website and fill out our easy-to-use form.
- Email: Drop us a message at our support email, and we’ll get back to you promptly.
- Return Request: Once you get in touch, let us know your return request. We’ll guide you through the process.
Return Conditions: To ensure a smooth return, please make sure the product meets the following criteria:
- Unused & Unworn: The bag must be in its original condition, unused, and unworn.
- Original Packaging: Please return the product with the original packaging, including any tags, dust bags, or accessories.
- Return Timeframe: Returns must be initiated within 7 days of receiving your order.
Exchanges & Price Adjustments: We want you to be completely happy with your purchase! If you’d prefer a different product, here’s how we handle exchanges:
- Choose a New Item: You can select another bag from our website, and we’ll assist you in making the exchange.
- Price Difference: If the new bag you choose is of a different price:
- Lower Price: We will refund the difference to your original payment method.
- Higher Price: You’ll be required to pay the difference, and we’ll invoice you the additional amount.
- Refund Option: If you prefer, we can issue a full refund for your original purchase if you don’t want to choose another product.
Refund Processing: Once we receive the returned product in perfect condition, we will process your refund or exchange as per the terms above. Please note that it may take 3-5 business days for the funds to reflect in your account, depending on your payment method.
Why Shop with BagShag?
- No Hassle Returns: We’re here to make your shopping experience as easy and enjoyable as possible.
- Customer Satisfaction Guaranteed: Your satisfaction is our priority, and we’re committed to offering you the best in designer bags with great service.
- Reliable & Transparent: We believe in full transparency, which is why our return policy is clear and easy to follow.
We hope you love your new bag, but if for any reason you don’t, we’ve got you covered! Don’t hesitate to reach out – we’re here to help.
Thank you for choosing BagShag!
Contact us at info@bagshag.com.pk for questions related to refunds and returns.